Updated: November 23, 2024
South Surrey Medical Clinic (“South Surrey Medical” or “we”) is committed to safeguarding your personal information and adhering to relevant data protection and privacy laws. This “Privacy Policy” outlines how we collect, use, and protect your information when you interact with our website and services.
We may update this Privacy Policy from time to time. Please review it periodically.
1. What information do we collect?
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Clinics
At South Surrey Medical Clinics, we collect personal information such as your name, email, phone number, address, and health card number. This data is used to create a profile, verify your identity, communicate with you, and handle billing. We also gather personal health information to provide medical services, including health history and treatments.
2. Why do we use personal information?
We use your personal information to:
3. Who do we share the personal information with?
We may share personal information with third-party service providers to deliver requested services. These providers must ensure a comparable level of protection for your data. Exceptions to this include situations where disclosure is required by law, during emergencies, or for legal and fraud prevention purposes.
4. How long do we keep personal information?
We retain personal information as long as necessary to provide our services and comply with legal requirements. Personal health information is retained according to provincial regulations:
5. How do we keep personal information accurate?
We take reasonable steps to keep your information accurate and up-to-date, but rely on you to notify us of any changes.
6. How do we protect your personal information?
We use physical, administrative, and technical measures to safeguard your information against loss, access, or disclosure. Only authorized personnel and service providers with a legitimate need can access your information. All staff receive training on data protection. Security breaches cannot be completely eliminated, and we cannot guarantee absolute security.
7. Where do we store personal information?
8. Links to third-party sites
Our website may contain links to third-party sites with separate privacy policies. We are not responsible for how these sites handle your information.
9. Direct Marketing
You may receive marketing communications if you have consented. To opt-out,
Kimberley, BC, Canada • Update location
For questions or concerns about this Privacy Policy or your personal information, contact us at info@painfreehealth.ca. If unresolved, you have the right to file a complaint with your local privacy authority.