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Privacy Policy

Updated: November 23, 2024

South Surrey Medical Clinic (“South Surrey Medical” or “we”) is committed to safeguarding your personal information and adhering to relevant data protection and privacy laws. This “Privacy Policy” outlines how we collect, use, and protect your information when you interact with our website and services.

We may update this Privacy Policy from time to time. Please review it periodically.

1. What information do we collect?

Website

  • CookiesOur website uses “Cookies” and other automatic data collection technologies with your consent to gather personal information when you visit or interact with the site. This includes unique identifiers, IP address, technical usage details, browser type, time zone settings, language preferences, operating system, and other interaction data. Cookies help us understand how you use our website, enhance user experience, and tailor marketing efforts. These Cookies may be accessed by third parties like Google Analytics and Facebook Pixel. You can manage or disable Cookies through your browser settings, but doing so may impact website functionality.
  • Website FormsWhen you submit forms on our website, we collect personal information such as your name, email, phone number, address, and health card number. If you are a healthcare professional, we may also collect your billing or regulatory college number. This information is used to create your profile, verify identity, respond to inquiries, or follow up with you.
  • Direct MarketingIf you sign up for marketing communications from South Surrey Medical, we will use your name and email to provide information about our products and services.

Clinics

At South Surrey Medical Clinics, we collect personal information such as your name, email, phone number, address, and health card number. This data is used to create a profile, verify your identity, communicate with you, and handle billing. We also gather personal health information to provide medical services, including health history and treatments.

2. Why do we use personal information?

We use your personal information to:

  • Manage our relationship with you and provide requested information.
  • Conduct research to improve our services.
  • Communicate regarding inquiries, service requests, and appointment reminders.
  • Detect and prevent security breaches.
  • Process insurance and payment information.
  • Protect against fraud and errors.
  • Maintain records for administrative or legal purposes.
  • Review diagnoses, treatments, and services provided.
  • Book appointments with other health services if necessary.We may aggregate and anonymize personal information for research and analysis purposes.

3. Who do we share the personal information with?

We may share personal information with third-party service providers to deliver requested services. These providers must ensure a comparable level of protection for your data. Exceptions to this include situations where disclosure is required by law, during emergencies, or for legal and fraud prevention purposes.

  • ClinicsWe may share personal information with service providers to:
    • Refer you to specialists.
    • Process payments or insurance claims.
    • Provide access to requested information.

4. How long do we keep personal information?

We retain personal information as long as necessary to provide our services and comply with legal requirements. Personal health information is retained according to provincial regulations:

  • British Columbia: 16 years (or 16 years from when the patient reaches majority).
  • Alberta: 10 years (or 2 years from when the patient reaches majority).
  • Ontario: 10 years (or 10 years from when the patient reaches majority).
  • Quebec: 5 years.

5. How do we keep personal information accurate?

We take reasonable steps to keep your information accurate and up-to-date, but rely on you to notify us of any changes.

6. How do we protect your personal information?

We use physical, administrative, and technical measures to safeguard your information against loss, access, or disclosure. Only authorized personnel and service providers with a legitimate need can access your information. All staff receive training on data protection. Security breaches cannot be completely eliminated, and we cannot guarantee absolute security.

7. Where do we store personal information?

  • WebsitePersonal information collected through our website is stored on secure servers in Canada, though third-party providers may process data outside of Canada.
  • ClinicPersonal health information is stored in electronic medical records (EMR) within Canada. Our agreements with EMR vendors ensure compliance with privacy laws and data protection standards.

8. Links to third-party sites

Our website may contain links to third-party sites with separate privacy policies. We are not responsible for how these sites handle your information.

9. Direct Marketing

You may receive marketing communications if you have consented. To opt-out,

Kimberley, BC, Canada  • Update location

For questions or concerns about this Privacy Policy or your personal information, contact us at info@painfreehealth.ca. If unresolved, you have the right to file a complaint with your local privacy authority.

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